Six services, one operator.

Inbox triage written in your brand voice, not mine. Refunds and returns flow handled with the policy you actually have, not the policy a freelancer guesses at. Polite, firm escalation when the customer has the wrong end of the stick.

I work from a written tone-of-voice document and a small playbook of templated responses we agree at onboarding. Anything outside the playbook I flag rather than guess at. I have run customer service inboxes through Christmas peak season at The Loving Company, so the working assumption is real volume, not theory.

Deliverables

• Same-working-day reply windows on triage queue
• Helpdesk setup and tagging (Help Scout, Freshdesk, Gorgias, Zoho)
• Returns and refunds workflow tied to your own policy
• FAQ maintenance and knowledge-base updates
• Escalation and complaint handling, with a written summary every Friday
• Holiday and out-of-hours cover by arrangement

The quiet administrative work that keeps a business moving. Bulk data entry without typos, calendar and meeting prep that gets you to the right call on the right day, supplier onboarding paperwork done properly the first time.

A solid grasp of structured documentation from years of educational and safeguarding admin, applied to the kind of unstructured work small business owners tend to live with. If your operations document is "the email I sent Helen in March", I can fix that.

Deliverables

• Bulk data entry, deduplication, and CSV cleaning
• Document preparation, formatting, and version control
• Calendar management and meeting prep packs
• Supplier and vendor onboarding paperwork
• Record keeping, filing, and small-business archives
• Travel research and itinerary preparation

Scheduling, caption drafting, and content calendar maintenance for owners who post sporadically and want a quiet weekly cadence instead. I am a content support person, not a brand strategist.

I run the social media for The Loving Company, which means I understand what it is like to have a real shop and a real product list to write captions for, with a finite amount of energy and time. I will not pretend to be a creative director. I will keep you posting sensibly, on time, with brand assets organised so you can find them.

Deliverables

• Content calendar maintenance, two or four weeks ahead
• Caption drafting in your brand voice
• Scheduling via Buffer, Later, Meta Business Suite, or your existing tool
• Brand asset organisation in Google Drive, Dropbox, or Notion
• Simple Canva production for promo posts and stories
• Monthly engagement summary, plain English not jargon

Receipts and invoices organised, supplier reconciliation prepared, monthly summaries ready for your accountant. This is bookkeeping support, not bookkeeping. I am not a chartered or licensed bookkeeper and I will not pretend to be one. The distinction matters.

What I do is the upstream work that bookkeepers and accountants need a tidy version of. Receipts in the right folders, invoices reconciled against supplier statements, expense categories applied consistently so your accountant does not have to ask you for the same thing twice. At The Loving Company I do this work for our own business every month.

Deliverables

• Receipts and invoices organised weekly
• Supplier statement reconciliation prep
• Expense category consistency in Xero, QuickBooks, FreeAgent, or a spreadsheet
• Monthly summary pack ready for your accountant
• Year-end folder preparation in time for filing
• Clear handover notes so your accountant or bookkeeper picks up easily

For colleges, training providers, and small education businesses, an unusual extra. I bring a CertEd in Post Compulsory Education and years of FE teaching, SEN support, and college nursery management to content and admin that most VAs will not touch.

I am at home with curriculum admin, scheme of work documentation, individual education plans, exam access arrangements paperwork, and Functional Skills or GCSE Mathematics resource preparation. If you run a small training business or a tutoring practice and need someone who can actually read the regulations, I can help.

Deliverables

• Lesson plan and scheme of work formatting
• Curriculum admin and tracking spreadsheets
• Individual Education Plan documentation
• Functional Skills and GCSE Mathematics resource preparation
• Exam access arrangements paperwork
• Safeguarding policy admin and review